Refund policy

Returns

We have a 7-day return policy, which means you have 7days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition that you received it

  • Unworn or unused

  • With original tags attached

  • In original packaging

  • Receipt or proof of purchase is required

To start a return, please contact us at kevesta25@gmail.com
Returns must be sent to the following address:

Return Address:

If your return is accepted, we will provide you with:

  • Return shipping instructions

  • Return label (if applicable)

⚠️ Items sent back without prior return approval will not be accepted.

For any return-related questions, contact us at kevesta25@gmail.com.

Damages & Issues

Please inspect your order upon delivery.
If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue quickly and fairly.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Sale or discounted items

  • Gift cards

  • Customized or personalized products

  • Personal care items (if applicable)

  • Items damaged due to misuse

If you’re unsure about your item, please contact us before initiating a return.

Exchanges

The fastest way to get the desired item is:

  1. Return the original item

  2. Once approved, place a new order separately

European Union - 14 Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

Conditions:

  • Item must be unused, unworn

  • Original tags and packaging intact

  • Proof of purchase required

Refunds

Once we receive and inspect your return:

  • You will be notified about approval or rejection

  • Approved refunds will be processed to your original payment method within 10 business days

Please note:
Banks or payment providers may take additional time to reflect the refund.

If more than 15 business days have passed since approval, please contact us at kevesta25@gmail.com.